How to claim

Remember, you can claim for your dental expenses, as soon as each course of treatment is completed. No need to wait until the end of the year.

Claim through the app

Online dental claiming

Orthodontic dental claiming

For vision claims under a corporate policy, please click here

claiming form on mobile
receptionist consultation

Claiming options

  1. Members can choose to visit a dental practice that provides a direct payment service to DeCare. This means that when a member attends any dental practice on DeCare’s Direct Pay Network, they will not need to submit a claim, the dental practice will do this for the member. For more information, visit Direct Pay. You can visit our Dentist Directory to find a dentist and check where Direct Pay is available.

  2. Members can visit any dentist and process claims in the standard format to DeCare either through our App or Online.

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Step 1:

Before Visiting the Dentist

If you are unsure about your level of cover and need advice call our customer service team on 094 937 8608 in advance of commencing any treatment.

Step 2:

At the Dentist

Following treatment, pay your dentist and ask for an itemised receipt. An itemised receipt will contain the following information:

  • Tooth Number and Surface for Fillings
  • Quadrant treated for Periodontal scaling and root debridement
  • Tooth number required for:
    • Sealants Crown
    • Repair or Recement Crown
    • Stainless Steel Crown
    • Root Canal treatment
    • Pulpotomy
    • Extractions
    • Bridge
    • Implant Crowns
    • Emergency Treatment

If you require more extensive treatment, your dentist will provide you with your treatment plan, which you can submit directly to DeCare for prior approval. You can email your treatment plan directly to DeCare at query@decaredental.ie.

On receipt of your treatment plan, DeCare will confirm whether the proposed treatment will be covered by your policy.

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Step 3:

Submitting your claim

You can submit your claim as soon as a course of treatment is complete. Claiming options include:

Download our app
Google Play Store logo App Store logo

Claim through the DeCare App

Submit your claim quickly and easily through the DeCare App which is available to download from the App Store and Google Play.

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Online Claiming

DeCare Dental’s online claiming is a service offered to members to provide a fast and secure online claims submission option for members as an alternative to direct pay or postal options.

Claim Online

Pay & Claim

Also available by Post

You can also Pay & Claim by Post – Just pay your dentist as normal and claim back the costs covered by your policy as soon as your treatment is completed. Send your claim form and receipts to us by post to the following address: DeCare Dental, IDA Business Park, Claremorris, Co. Mayo.

Download Our Claim Form

Online dental claiming

Before you submit your claim, have the following documents ready:

1) DeCare Dental Policy Number

Can be found by logging into your online DeCare account and viewing your policy documents.

2) Itemised Dentist Receipt

An itemised receipt will contain the following information:

  • Tooth Number and Surface for Fillings
  • Quadrant treated for Periodontal scaling and root debridement
  • Tooth number required for:
    • Sealants Crown
    • Repair or Recement Crown
    • Stainless Steel Crown
    • Root Canal treatment
    • Pulpotomy
    • Extractions
    • Bridge
    • Implant Crowns
    • Emergency Treatment

3) Bank Account Details

If you have submitted a claim previously, you do not need to submit your bank account details again.

You can download the claim guide here if you need guidance in completing this process.

Get Started

Orthodontic dental claiming

Before you submit your claim, have the following documents ready:

1) Orthodontic Treatment Need (IOTN) completed form

To submit your claim for orthodontic treatment, you will need a completed Index of Orthodontic Treatment Need (IOTN) form, which you can download here.

Download PDF

2) DeCare Dental Policy Number

Can be found by logging into your online DeCare account and viewing your policy documents.

2) Itemised Dentist Receipt

4) Bank Account Details

If you have submitted a claim previously, you do not need to submit your bank account details again.

You can download the claim form here.

Get Started

If you experience any issues with using this service, please feel free to reach out to our Customer Service team on: